Welcome to On Task Virtual Assistants LLC (“OTVA”, the “Company,” “we,” “us,” or “our”), a virtual assistant business providing online packages through our website at otvassistant.com (the “Website”). These Terms of Service (the “Terms”) govern your access to and use of our Website, services, and any related content or features (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Services.

These Terms constitute a legally binding agreement between you (the “User,” “you,” or “your”) and On Task Virtual Assistants LLC. We reserve the right to update or modify these Terms at any time, and such changes will be effective upon posting the revised Terms on the Website. Your continued use of the Services after any changes constitutes your acceptance of the revised Terms.

1. Description of Services

On Task Virtual Assistants LLC provides virtual assistant services through various packages available on the Website. These Services may include administrative support, scheduling, data entry, research, and other remote assistance tasks as specified in the selected package. All Services are provided remotely and online unless otherwise agreed upon in writing.

We do not guarantee the completion of any task that requires access to your systems, accounts, or data. If access is necessary for a task and you fail to provide sufficient access (e.g., individual login credentials, permissions, or integrations), On Task Virtual Assistants LLC will not be responsible for any inability to complete the task, and no refunds or credits will be issued for such incomplete tasks. On Task Virtual Assistants LLC does not permit the use of “shared” login credentials. 

2. Eligibility and User Accounts

To use the Services, you must be at least 18 years old and capable of forming a binding contract. By using the Services, you represent and warrant that you meet these requirements.

You may need to create an account to access certain features or subscribe to packages. You agree to provide accurate, current, and complete information during registration and to update such information as necessary. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

3. Subscription Packages and Payment Terms

Our Services are offered through subscription packages available on the Website. Packages are billed monthly in advance and automatically renew at the end of each billing cycle unless canceled in accordance with Section 4 below.

• Pricing and Payment: Pricing for packages is as displayed on the Website at the time of subscription. All payments are due in advance and must be made via the payment methods accepted on the Website. You authorize us to charge your selected payment method for the applicable fees, including any applicable taxes.
• Automatic Renewal: Your subscription will automatically renew each month on the anniversary of your initial subscription date. You will be charged the then-current rate for the package unless you cancel prior to the renewal date.
• No Payment, No Service: Services will only be provided upon receipt of full payment. If payment is not received or fails (e.g., due to insufficient funds, expired payment method, or chargeback), we may suspend or terminate your access to the Services without notice. You remain responsible for any outstanding balances.
• Taxes and Fees: You are responsible for all applicable taxes, duties, and fees associated with your subscription. Prices do not include taxes unless otherwise stated.
• Changes to Pricing: We reserve the right to change pricing for packages at any time. Any changes will apply to future billing cycles and will be communicated to you in advance via email or through the Website.

 

4. Cancellation and Refunds

You may cancel your subscription at any time by logging into your account on the Website or contacting us at support@otvassistant.com. Cancellations will take effect at the end of the current billing cycle, and you will retain access to the Services until that date. No prorated refunds will be issued for partial months.

All service payments are non-refundable except as required by applicable law. We do not provide refunds or carry-overs for unused portions of a subscription period, incomplete tasks due to lack of access (as described in Section 1), or dissatisfaction with the Services unless explicitly stated in a separate agreement.

You may, from time to time, provide additional expense account funds for use when your VA will incur expenses on your behalf (ex., flight bookings, deposits, placing supply orders). Your expense account funds can be returned to you, minus processing fees if applicable, after task completion. If no withdrawal request is made, funds will remain available in your expense account for your later use. If you would like unused funds returned, contact us with your request at support@otvassistant.com. Refunds typically take up to 10 business days to reach the customer after being processed.

 

5. User Responsibilities

You agree to:

• Provide accurate and complete information necessary for us to perform the Services.
• Grant us any required individual access to your systems, accounts, or data in a timely manner (2-3 business days from purchase).
• Comply with all applicable laws and regulations in your use of the Services.
• Not use the Services for any illegal, harmful, or unauthorized purposes.
• Not attempt to reverse engineer, decompile, or otherwise interfere with the Services.

You are solely responsible for the security and integrity of your data and systems. On Task Virtual Assistants LLC is not liable for any loss or damage arising from your failure to provide access or from unauthorized access to your systems.

 

6. Intellectual Property

All content, materials, and intellectual property associated with the Services, including but not limited to text, graphics, logos, software, and deliverables produced by On Task Virtual Assistants LLC (e.g., reports, schedules, or research outputs), are owned by On Task Virtual Assistants LLC or our licensors. You are granted a limited, non-exclusive, non-transferable license to use such materials solely for your personal or business use in connection with the Services.

You retain ownership of any data or materials you provide to us. By providing such materials, you grant On Task Virtual Assistants LLC a worldwide, royalty-free license to use, reproduce, and modify them as necessary to provide the Services.

7. Limitations of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ON TASK VIRTUAL ASSISTANTS LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

ON TASK VIRTUAL ASSISTANTS LLC MAKES NO WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE SERVICES, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

 

8. Indemnification

You agree to indemnify, defend, and hold harmless On Task Virtual Assistants LLC, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable attorneys’ fees) arising from your use of the Services, violation of these Terms, or infringement of any third-party rights.

 

9. Dispute Resolution

Any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved exclusively through binding arbitration in accordance with the rules of the American Arbitration Association (AAA). The arbitration shall be conducted in Michigan by a single arbitrator. The prevailing party shall be entitled to recover its reasonable attorneys’ fees and costs.

You agree that arbitration shall be conducted on an individual basis only, and you waive any right to participate in a class action or representative proceeding.

 

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Michigan, without regard to its conflict of laws principles. Any legal action or proceeding (other than arbitration as provided in Section 9) shall be brought exclusively in the state or federal courts located in Michigan.

 

11. Miscellaneous

• Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
• Waiver: No waiver of any term shall be deemed a further or continuing waiver of such term or any other term.
• Entire Agreement: These Terms constitute the entire agreement between you and OTVA regarding the Services and supersede all prior agreements.
• Force Majeure: On Task Virtual Assistants LLC shall not be liable for any delay or failure to perform due to causes beyond our reasonable control, including acts of God, war, terrorism, or natural disasters.
• Contact Information: For questions about these Terms, please contact us at support@otvassistant.com.

By using the Services, you acknowledge that you have read, understood, and agree to these Terms.